Payment and Postage

Making a purchase with Puddlebug could not be easier. Just browse through Puddlebug's great range of kids waterproof clothing, and choose the size of any items that you wish to buy and click on 'add to cart‘. This puts the item into your shopping cart. There is also a size guide in the top menu for assistance on size comparisons between EUR and Australia. 

Payment

After you have finished your selection of Puddlebug items, simply pay safely and securely online using either the secure Credit Card gateway provided by Stripe, or by using PayPal. We can accept Visa and Mastercard and American Express. If you have any difficulties then please contact us at orders@puddlebug.com.au.

Please note we do not accept PAYPAL EXPRESS payments.  

Postage Cost

We charge a flat rate of AU$15.70 for Standard Delivery.

We also offer Express Post at a flat rate of $19.95. 

Postage Options 

All orders will be sent via Australia Post’s e-Parcel system, either Standard or Express Post.

Standard Delivery service option provides 5-10 business days delivery, from dispatch, depending on location. We aim to dispatch within 24-48 hours, and will send you a confirmation email and tracking number.

Express Delivery service option provides next business day delivery from dispatch, within the Express Post network. See Australiapost.com.au for details. We aim to dispatch within 24 hours, and will send you a confirmation email with tracking number.

Once your parcel has left our warehouse, it is the property of Australia Post.

All shipping is at the customers risk. Once items have been lodged for delivery, it is the property of Australia Post. We do not hold responsibility for lost parcels or packages damaged in transit. Please contact Australia Post or the nominated courier and advise them that your order has not arrived.  You will need to quote your tracking number that was sent in your shipping confirmation e-mail.  If the carrier is unable to locate your item, please contact us at orders@puddlebug.com.au and we will lodge an enquiry for you. Any refund available is reliant upon the decision made by Australia Post. Once a refund is confirmed via Australia Post, we will refund immediately. 

International orders

Yes, we do ship internationally! If you wish to purchase from outside Australia, and your country does not have a postage cost allocated to it already, please send an email to orders@puddlebug.com.au and we will get back to you with a quote for shipping charges.

Due to COVID19, please contact us if you wish to place an international order.